What are HIAs?


Home Improvement Agencies are local, trusted organisations that help older, disabled and vulnerable people to live a good life for longer. They offer reliable information and advice and support people to make modifications to their homes as their health and needs change through later years especially.

There are nearly 200 HIAs in England, covering 82% of local authorities.

HIA sector activity in 2014/2015

  • Over 294,000 enquiries from vulnerable and older people, or their families, being dealt with by home improvement agencies 
  • More than 161,000 Handyperson visits carried out
  • Over 33,000 DFGs completed  
  • Nearly 18,000 hospital discharges enabled