How can HIAs help?


Home Improvement Agencies (HIAs), sometimes known as Care & Repair or Staying Put schemes, help vulnerable people maintain independence in their own homes.

Their services include*:

  • Housing options – impartial advice and information, supporting older people achieve the outcome best suited to their needs, whether they need help adapting their own home or finding a new one.
  • Disabled adaptations – (includes Disabled Facilities Grants – financial help towards the cost of providing adaptations and facilities to enable a disabled person to continue to live in their home). The HIA may help with any work you decide to have carried out on your home, for example, drawing up plans, getting estimates and liaising with others involved in the work, such as council grants officers and occupational therapists
  • Home repairs/handyperson – these services cover ‘odd jobs’ such as putting up curtains or moving furniture, minor adaptations, falls prevention measures etc. The handyperson may also be able to identify further needs and can refer to other services (such as benefit checking) or occupational therapists
  • Hospital discharge and re-ablement – A number of HIAs are working closely with discharge teams to arrange rapid-response adaptations for those patients waiting to return home after a stay in hospital. The schemes facilitate a swift and safe discharge from hospital for older people by ensuring their home environment is safe and ready for their return (grab rails, ramps, widening a doorway, etc.)
  • Making homes more energy efficient - this often includes installing insulation, energy efficient light bulbs and other measures to keep fuel and electricity costs down 
  • Welfare and benefits advice - checking whether you are entitled to any financial help (for example, disability benefits, or money to help you repair or adapt your home)


*Please contact your local HIA for more details about the services offered